When you’re choosing a VPN, you probably focus on speed, price, or features. But one question often gets overlooked: how well does the same VPN actually work across different countries? Because what runs smoothly in Germany might be a nightmare in Thailand.
That’s exactly why I dove into dozens of real Surfshark reviews from around the world — including India, Japan, Spain, Germany, Finland, Russia, Thailand, Mexico, the UK, and the US. Each location tells a slightly different story. And if you’re thinking about using Surfshark globally, you deserve to know how it performs in real-world conditions.
🇮🇳 India: Surprisingly Helpful and Flexible Support
Indian users often highlight Surfshark’s fast and solution-oriented customer support. In one case, an agent issued a refund even after the official 30-day window had passed — something you rarely see in this industry.
“Super quick response with light speed resolution.”
– Verified user from India
India Summary:
- Fast, flexible support
- Willing to go beyond standard policy
- Very high satisfaction
🇯🇵 Japan: Quiet Stability
From Japan, the feedback is minimal — but that’s a good thing. No outages, no complications, just a simple thank-you to a helpful agent. In a country that values perfection and discretion, that speaks volumes.
“Thank you, Mr. Harrison Lowe. Very professional.”
– Verified user from Japan
Japan Summary:
- Smooth and stable service
- Minimal user issues
- High quality expectations met
🇪🇸 Spain: Friendly and Human Approach
Spanish users often appreciate how approachable and empathetic Surfshark’s support team is. One name that came up repeatedly? Pete Olsen — described as calm, patient, and professional.
“Pete guided us step by step, patiently and effectively.”
– Verified user from Spain
Spain Summary:
- Helpful human support
- Good UX for account management
- Trusted by non-tech-savvy users
🇩🇪 Germany: Speed, Clarity, Efficiency
Germans tend to be very precise in their reviews, and many praised Surfshark’s fast response times and technical know-how. From email changes to troubleshooting, the feedback is consistently positive.
“Anthony helped me change my email in minutes. Super simple.”
– Verified user from Germany
Germany Summary:
- Excellent technical support
- Immediate assistance
- Transparent and predictable processes
🇫🇮 Finland: Even Exits Are Pleasant
Adelia from Finland decided to cancel her subscription — and still left a glowing review. Sometimes how a company handles your exit tells you more than when everything goes right.
“Such a nice experience, even though I decided to cancel.”
– Verified user from Finland
Finland Summary:
- Easy cancellations
- Respectful approach
- No pressure to stay
🇷🇺 Russia: Refund Frustrations
A user from Russia shared a negative experience after failing to get a refund. Although the 30-day period had passed, they described Surfshark’s attitude as unhelpful and had to resolve it via their bank.
“Denied a refund. Had to escalate to my bank.”
– Verified user from Russia
Russia Summary:
- Strict refund rules
- Limited flexibility
- Risk if problems appear late
🇹🇭 Thailand: Works Straight Out of the Box
In countries with heavy content restrictions, VPNs have to fight hard to stay functional. Thai users report that Surfshark worked immediately, especially with Netflix and other streaming services.
“Unblocked Netflix on the first try. Refunds also worked flawlessly.”
– Verified user from Thailand
Thailand Summary:
- Top-tier geo-unblocking
- Quick setup
- High satisfaction among streamers
🇲🇽 Mexico: Stable Speeds, No Drama
Mexican users report stable connections and good speeds — no drops or latency spikes. Many say Surfshark is perfect for everyday use without requiring tech skills.
“No drops, fast and stable connection.”
– Verified user from Mexico
Mexico Summary:
- Great performance
- Low latency
- Excellent for streaming and browsing
Try Surfshark Risk-Free – 30-Day Guarantee
🇬🇧 United Kingdom: Response to Online Safety Act
The UK introduced new internet censorship laws in 2025, making many AI-related websites inaccessible. One user called Surfshark a “digital escape hatch” — letting them work freely again.
“Thanks to Surfshark, I feel like an adult again — not a monitored child.”
– Verified user from the UK
UK Summary:
- Freedom from censorship
- Ideal for remote work
- Easy setup, even for beginners
🇺🇸 United States: Mixed Bag
In the US, user experiences vary widely. Some praise the value for money and reliability. Others complain about slowdowns, blocked services, or technical issues. Your mileage may vary — depending on your setup.
“Slows down my internet. Some apps block it.”
– Mike, US“Using it for years, never had a problem.”
– Jeff, US
US Summary:
- Mixed reviews
- Can depend on your location and ISP
- Still a great value VPN for many
Final Verdict: Is Surfshark Globally Reliable?
✅ Yes, in most cases — especially across Europe, Asia, and Latin America.
🚫 No, if you expect total perfection with refunds, blazing speeds everywhere, or flawless banking access.
If you’re considering Surfshark for international use, here are my tips:
- Always test during the 30-day money-back guarantee window
- Disable auto-renew unless you’re 100% sure
- Switch protocols and servers if you encounter speed issues
- Use live chat support — they’re surprisingly helpful worldwide
If you travel often or work across borders, Surfshark is a solid, affordable, and easy-to-use VPN. But as always — try before you trust.
Country-by-Country Summary: Where Surfshark Works Best (and Where It Doesn’t)
| 🌍 Country | 👍 Works Well For | ⚠️ Common Issues |
|---|---|---|
| 🇩🇪 Germany | Speed, email support | – |
| 🇮🇳 India | Customer care, flexibility | – |
| 🇹🇭 Thailand | Streaming, unblocking | – |
| 🇷🇺 Russia | – | Refund policy, support rigidity |
| 🇺🇸 USA | Mixed results | Speed, connection drops |
| 🇬🇧 UK | Bypassing restrictions | Sometimes banking services |
FAQ
Is Surfshark VPN equally reliable in every country?
Not exactly. Surfshark performs well in most regions, but some countries (like Russia or parts of the US) report occasional issues — especially with refunds or banking services.
What should I do if Surfshark is slow or unstable?
Try switching protocols (e.g., from WireGuard to OpenVPN), changing servers, or contacting live chat. These tricks often solve the issue.
Can Surfshark bypass censorship in restrictive countries?
Yes. Surfshark successfully bypasses geo-restrictions in places like Thailand and the UK, even after new laws like the UK’s Online Safety Act took effect.
